How long has Presidential been in business?
Presidential Bank has been in business since 1985. We started our online division, Presidential Online Bank, in 1995.

Who owns Presidential?
Presidential Bank is a privately held company.

Are my deposits safe?
Yes. All of our interest bearing accounts are insured by the Federal Deposit Insurance Corporation (FDIC) for up to $250,000 per depositor, and non-interest bearing accounts are fully insured regardless of the amount in the account, through December 31, 2012. Please visit the FDIC website for additional details.

What is Presidential's ABA Routing/Transit number?
255073345

Who do I contact if I have a problem with my account?
As a Presidential customer, you can instantly access your accounts, ask questions, make bill payments, transfer between accounts and view copies of statements and checks on our web site. If you require additional assistance, please contact: Customer Service: 800-383-6266, weekdays 8 am - 10 pm Eastern Time, or use our Secure Email option within Personal Online Banking. The Secure Email option is located in the upper right corner of your Online Banking screen.

What should I do if I forget my username and password?
If you forget your User ID or Password you should contact Customer Service at 800-383-6266, 8 am - 10 pm Eastern Time, Monday-Friday and we will re-set your account. You may also reset your password by using the Forgotten Password feature located under the password field. Due to the secure nature of performing financial transactions on the web, we have taken precautions to ensure no one has access to your login information. As a result, the information is stored in our database in an encrypted format that even we cannot decode. This security measure prevents us from supplying incorrect passwords.

I'm not a US resident and/or not a US citizen. May, I apply for a presidential account?
To open an account, you must be a US Citizen and live within the United States in order for us to comply with the US Patriot Act in verification of new customers.

Do I have 24 hour access to my account?
Yes! Our automated voice response system can access your account balance information at any time. The primary owner can call our Toll Free Nationwide Phone Number: 800- 317-6980, 24 hours a day, 7 days a week. Additional owners can contact our Customer Service Center to obtain access as well. You may access this feature from a touch-tone phone anywhere in the US to check balances, transfer funds and review account activity.

Or, you can access your account with Personal Online Banking from our website. Within Personal Online Banking we provide Online Historical Statements where you can view your Electronic Statements from June 1997 through prior month's end, research transactions or reconcile your account. In addition, with Check Images you can view checks you have written from your Presidential account from January, 2003 forward. Deposit Images allows you to view your deposit slips, transfer slips, and items deposited to your Presidential account from July, 2006 forward.

Our Customer Service Representatives are available to speak with you personally Monday through Friday from 8 am - 10 pm, Eastern Time at 800-383-6266. You may also use our Secure Email Option within Personal Online Banking.

If you do not have online banking access, you may also send an e-mail message at any time to email@presidential.com, however please refrain from including personal information such as account numbers, Tax ID/Social Security numbers, passwords, etc., since this is not a secure means of communication.

I've moved. How do I notify you of my new address?
Please send us written notification of your change of address accompanied by an original signature. Or, log into your Personal Online Banking, click on "Additional Services" then "Address Change Request" and submit an address change.

Mailed requests can be sent to:
Presidential Bank
Attn: Customer Service Center
4520 East-West Highway
Bethesda, MD 20814

What is Presidential Bank's email policy?
We require an email address for Internet accounts. Your email address will be used for correspondence with you regarding account and other important information. We DO NOT sell your email or other personal information or use it in anyway except as related directly to your business with Presidential Bank. You cannot opt-out of account driven email, except those you initiate such as deposit notifications. Account specific information and other legal correspondence such as revised account terms and conditions will not be sent via email. You may opt-out of non-transactional email communications using unsubscribe procedures found within those emails. Due to the unsecured nature of general email, please do not include secure account information or personal information such as Tax ID/Social Security numbers, passwords, etc. when sending email.

How can I Send a Secure Message?
Our Secure Email Option lets you send and receive secure messages containing account and other personal information from within Personal Online Banking. Simply click on the ?Secure Email? link located in the upper right corner of your Online Banking Page.

Can I send faxed rather than mailed requests?
Most requests for account updates and transaction requests may be made by fax, IF a Fax Authorization Form is on file. You must print out the Fax Authorization form from the Deposit Forms page located under Deposit Products on our Website. Simply fill out and mail the form to us so that we will be able to accept faxed requests in the future.

Can you send statements via email instead of regular mail?
You can currently view your statements online by visiting Personal Online Banking and clicking on Historical Statements. Businesses can use Commercial Cash Management to access Historical Statements within Online Services. We do not provide emailed statements; however, you can access electronic (paperless) statements by the 3rd business day after month end. Please visit our Electronic Statement resource page for details and request to "go paperless".

Can a business open accounts online?
Yes, currently we only offer an online mail-in application for businesses that are located in MD, DC or VA.

What computer hardware, operating system, software and other considerations will I need to bank online?
For a list of recommended operating systems and other requirements, visit our Online Help Index located on our login page under ?Difficulties Logging On.?

How can I tell when my connection is secure?
To confirm that your information is encrypted perform the following steps:

1. Place your cursor in the frame you want to check.
2. With a Netscape browser, right-click, select 'View Frame Info' or select 'View' | 'Page Frame Info' from the browser menu bar. For Macintosh users, Ctrl-click, select 'New Window with this Frame' OR select 'View' | 'Page Info' from the browser menu bar. With an Internet Explorer browser, right-click, select 'Properties.'
   For Macintosh users, Ctrl-click, select 'Open Page in New Window.'
3. Check the web address that you have accessed. If you are in a secure area, the address will appear as https://www. Notice the "s" in the address. This means that you have accessed a secure server.

Why doesn't the padlock on my browser appear locked?
Don't worry, your account information, user name, password, application and other sensitive information is being encrypted. (An encrypted item is scrambled so that no one between your computer and Presidential's computers can read your information.)

Your padlock icon on your browser may not appear locked (symbolizing an encrypted session) because our web site uses multiple frames to display information on your computer. The navigation bar across the top of your screen is one frame. The selections that appear on the left are another frame. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the navigation bar across the top of your screen, are not encrypted. However, any screen that displays or requests information about your account, user name, password, application and other sensitive information is encrypted and on our secure server. This can be verified by right clicking on the page containing the secure information, click on properties, and verify the address starts with https.

What are cookies? Can I turn them off?
Cookies are a way that our web servers and your computer can communicate. As you browse our web site, it may ask you to accept cookies. Allowing a web site to create a cookie in your browser preferences, as this will provide better browsing with fewer interruptions. Please refer to the help section of your browser for additional information. When using BillPayer (Payment Manager), third party cookies must be enabled. See Online Help Index for more details concerning cookies.

How can I update my account using Quicken® or MS Money®?
Please note that Microsoft will discontinue support for MS Money Web Connect and Direct Connect as of January 31, 2011. There are two ways that you can update your account in Quicken.

Web Connect ? While you are logged into Online Banking and you choose to export your data to Quicken or Money, you are using Web Connect. The download is in a specified file format. Once downloaded, the Quicken or Money program should automatically launch (if not already opened) and import the data. In Web Connect, you can specify a date range to download.

There is a download feature that enables the user to download their account information into Quicken 1999 and later, Microsoft Money or a comma delimited format which can be imported into various applications. To perform this download:

1. Go to our web site, presidential.com and log in to "Personal Online Banking."
2. Select the account you wish to view the transaction history and the statement will be displayed. Scroll to the bottom of the page.
3. Ensure that the transactions you wish to download are displayed in the transaction history. (For example, you may want to list only those transactions in a certain date range.)
4. Click "Download" and select either Quicken, Money or comma delimited format.
5. Click download and save the file to your hard drive.
6. Open Quicken or MS Money and import the file you have just downloaded. Follow the instructions that came with Quicken or MS Money.

Direct Connect - When you are using Quicken, you can choose to setup your accounts with Presidential (and several other Financial Institutions) using Direct Connect. Direct Connect links the software to the online access and downloads only new data for your accounts to Quicken. This is a more efficient way of updating Quicken.

How can I setup or change my direct deposit?
To initiate or change a direct deposit to your Presidential Bank checking account, please contact your employer. For "US Government Employees/Retirees, you can download (pdf) form 1199a .

How current is the account information online?
For deposit accounts, balance information is real time. During times of maintenance, transactions to your accounts conducted today may not be reflected until the next business day.

What is your check clearing policy?
Two business days for checks under $5,000.00; Five business days for checks over $5,000.00; For the first 30 days of a new account, deposits up to $5,000.00 are available by the 7th business day, and deposits over $5000.00 may held up to 9 business days. Interest begins to accrue on the day of deposit. View the full check hold policy.

How much do checks and deposit slips cost?
The initial check package is free for Internet Checking and Checking PLUS accounts. This includes:

• 20 paper checks
• Deposit tickets
• 1 standard register

All orders vary based on style and design. Please call customer service at 800-383-6266 or to order checks online:
1) Log in to your Presidential Online Bank Account through Personal Online Banking.
2) Click on Additional Services
3) Within Deluxe Check Printing, choose your account and click "Enter" to start your order.

How long do I have to fund an account that I applied for online?
Your account will be purged after 30 days if it goes unfunded.

How is my interest calculated?
Interest is calculated on a daily basis, and credited to your account on the last calendar day of the month.

How can I make withdrawals from a Checking Account?

1. A signed written request mailed to:

2. Presidential Bank Attn: Operations Teller 4520 East West Highway Bethesda, MD 20814

   In person at any of our branch locations.
3. Electronic transfer initiated from an outside institution
4. Using your ATM or Visa Check card at an Automated Teller Machine
5. By using the our Online Funds Transfer Service to send funds from your other financial institutions
6. Cashier's Check or Wire request within Personal Online Banking. (Cashier's Checks initiated online are Payable to primary account holder only and mailed to the address of record.)
7. Writing a check

How can I make deposits to a Checking Account?
You can make deposits in one of the following ways:

1. By transferring money from an existing Presidential account online, by phone or with written authorization. For deposit slips, please visit our Deposit Forms page.

2. Presidential Bank Attn: Operations Teller 4520 East West Highway Bethesda, MD 20814

   By mailing us a check.
   Please make the check payable to yourself endorse the check, write your account number and "For Deposit Only" on the back.
3. By transferring money from an account at another bank via wire transfer.
   Note: Your bank may charge you a fee for this transaction. We will not charge you a fee for an incoming wire transfer.
4. By depositing at any one of our branch locations or a Presidential ATM.
5. A direct deposit set up through your employer.
6. By using our Online Funds Transfer Service to draw from your other financial institutions.

Can I deposit cash?
We only accept cash deposits at our branches and at our ATM machines. Please do not send cash through the mail.

How long before I get checks and ATM/Visa Check Card after my account is opened?
You should receive your checks and ATM/Visa Check Card approximately 2 weeks after the opening date.

Can I choose or change my own PIN (Personal Identification Number)?
Yes. There are two ways you can change your PIN for your ATM or Visa Check Card.

1. If you are local to one of our branch locations and can bring your card and identification to the branch during business hours, you can select your PIN. This change will be effective within 24 hours.
2. When you receive your initial PIN in the mail or request a PIN reminder to be mailed, there will be a US toll free telephone number and one time use Reference Code on the PIN mailer needed to change your PIN. You will be prompted to follow a few easy instructions. This Reference Code is only valid for 90 days from the date the PIN was mailed.

What are my statements options?
Statements for checking and savings accounts are mailed within the first 10 business days of each calendar month for the prior month's activity. Presidential does not provide statements for certificates of deposit.

You can access Electronic Statements by choosing Historical Statements within your Personal Online Banking or Commercial Cash Management to view past bank statements, research transactions or reconcile your account. Current bank statements are generally available online on the third business day of each month.

Combined Statements allows you to view multiple accounts on the same statement, either through the mail or within Online Banking. Please call, write, or send a Secure Email through Personal Online Banking to take advantage of Combined Statements. Only one checking account may be used when combining statements.

How can I close my account?
You can close your Presidential Bank account by mailing a signed, written notice; visit any of our branch locations; or use online banking secure email and a check will be mailed to the address on file, payable to the account holder (phone verification may be required).

Can I send $200.00 from a personal account at another bank to meet the direct deposit requirements of the Checking PLUS Account?
Checking PLUS Accounts require an electronic monthly deposit of $200.00 or more from payroll, social security, annuity, pension or a transfer from your own business account. A transfer from a personal account does not qualify.

How can I make deposits to a Savings Account?
You can make deposits in one of the following ways:

1. By transferring money from an existing Presidential account online, by phone or with written authorization.
   For deposit slips, please visit our Deposit Forms page.

2. Presidential Bank Attn: Operations Teller 4520 East West Highway Bethesda, MD 20814

   By mailing us a check.
   Please make the check payable to yourself endorse the check, write your account number and "For Deposit Only" on the back.
3. By transferring money from an account at another bank via wire transfer.
   Note: Your bank may charge you a fee for this transaction. We will not charge you a fee for an incoming wire transfer.
4. By depositing at any one of our branch locations or a Presidential ATM.
5. A direct deposit set up through your employer.
6. By using our Online Funds Transfer Service to draw funds from your other financial institutions.

How can I make withdrawals from a Savings Account?

1. Presidential Bank Attn: Operations Teller 4520 East West Highway Bethesda, MD 20814

   A signed written request mailed to:
2. In person at any of our Branch locations.
3. Electronic transfer initiated from an outside institution
4. Using your ATM card or Visa Check Card (must have a linked checking account) at an Automated Teller Machine
5. By using our Online Funds Transfer Service to send funds from your other financial institutions
6. Cashier's Check or wire request within Personal Online Banking. (Cashier's Checks initiated online are payable to the primary account holder only and mailed to the address of record.)

Can I deposit cash?
We only accept cash deposits at our branches and at our ATM machines. Please do not send cash through the mail.

How long before I get my ATM Card after my savings account is opened?
You should receive your ATM Card approximately 2 weeks after the opening date.

Can I choose or change my PIN (Personal Identification Number)?
Yes. There are two ways you can change your PIN for your ATM or Visa Check Card.

1. If you are local to one of our branch locations and can bring your card and identification to the branch during business hours, you can select your PIN. This change will be effective within 24 hours.
2. 2. When you receive your initial PIN in the mail or request a PIN reminder to be mailed, there will be a toll free telephone number and one time use Reference Code on the PIN mailer needed to change your PIN. You will be prompted to follow a few easy instructions. This Reference Code is only valid for 90 days from the date the PIN was mailed.

How do I close a Savings Account?
You can close your Presidential Bank account by sending written notice or visiting any of our branch locations. If your savings account has a zero balance, it will automatically close after a 93 day period.

Are there any transfer limitations?
Banking Regulations limit third party transactions or pre-authorized transfers (including overdraft transfers) or transfers made by personal computer (including online banking or bill payment services) or telephone (including facsimile or data transmission) to your other accounts or third party transactions to six (6) each statement cycle. If you exceed these withdrawal limitations, the bank may close the account and the funds placed in another account that you are eligible to maintain, or we may take away the transfer and draft capabilities. Transfers made in person, by messenger, or at an ATM are unlimited.

How can I get overdraft protection on my checking account?
Complete our online application for our "Easy Access" overdraft protection plan (available ONLY for personal checking accounts) or our application for Automatic Overdraft Transfer Authorization form.

With ?Easy Access?, you just write a check when you need money. Cash will be added to your account in multiples of $100, up to your established credit limit of $500 to $5,000. Monthly payments can be deducted from your checking account or you can pay off your full balance whenever you wish, with no prepayment penalty. Borrow only what you need, when you need it, at only 17.5% Annual Percentage Rate. There are no fees for using "Easy Access".

With Automatic Overdraft Transfer Authorization you can use your Savings, Checking or Money Market account(s) to protect your other Checking or Money Market account(s) from Insufficient Funds (NSF) or Overdraft situations. Authorize Presidential to transfer funds from your deposit account(s) to your checking or money market account(s) with insufficient funds. Transfers will be debited in priority order in multiples of $100.00 until the overdraft is covered, providing funds are available in the selected account. There is only one fee of $5.00 per transfer, regardless of the amount required for the overdraft.

Where can I find an ATM machine?
Learn more about ATMs. . .

Will I be charged ATM fees when using my Presidential Bank ATM/Visa Check card?
Unlike most other banks, we do not charge our customers for any domestic ATM/Point of Sale usage. However, many ATM owners apply surcharges for using their ATMs. This surcharge will vary by ATM owner. An International ATM-POS transaction fee (International ATM Cash Disbursement Fee or International Service Assessment Fee (ISA)) will be assessed for use of Visa International ATM or POS terminals (foreign transactions.)

Can I deposit at any ATM?
ATM deposits are limited to Presidential machines only. There are several other methods for depositing into your Presidential account.

Are ATM fees reimbursed?
Presidential does not reimburse fees charged by other ATMs. However, we do not charge any ATM fees to our customers.

If I open an account, can I have a Visa® Check Card instead of an ATM card?
Yes, however you must have a checking account. During the application process you choose either an ATM or Visa Check Card (for personal accounts only). You can also apply for an ATM or Visa Check Card by completing the ATM/Visa Check Card application.

Can I choose or change my PIN (Personal Identification Number)?
Yes. There are two ways you can change your PIN for your ATM or Visa Check Card.

1. If you are local to one of our branch locations and can bring your card and identification to the branch during business hours, you can select your PIN. This change will be effective within 24 hours.
2. When you receive your initial PIN in the mail or request a PIN reminder to be mailed, there will be a toll free telephone number and one time use Reference Code on the PIN mailer needed to change your PIN. You will be prompted to follow a few easy instructions. This Reference Code is only valid for 90 days from the date the PIN was mailed.

Who is eligible for our BillPayer Service?
Our online BillPayer service is available for all Presidential customers with personal checking accounts. BillPayer is not available for business customers at this time.

How do I pay my bills online?
Presidential Bank offers FREE Online BillPayer for those customers who have our Checking PLUS, Super, Special or Internet Checking accounts. Otherwise, the service charge is $5.95 per month for the first 10 completed payments, and each additional completed payment will incur a $.40 fee.

Then, it is as simple as listing the company's name or individuals you want paid, the amount you want to pay and the date you'd like your bills to be paid. Visit the BillPayer System Demo.

Please see the BillPayer Terms and Conditions.

How do I set up my BillPayer account?
After you have opened your account and accessed it online, simply click on the link "BillPayer" and complete the application process. New enrollments to Personal Online Banking have the option to apply for BillPayer during the enrollment process.

I want to change from one checking account to another on my BillPayer. How can I do this?
You can change your BillPayer related checking account number or add additional checking accounts by calling our Customer Service Center at 800-383-6266 8 am – 10 pm ET.

How are payments sent in BillPayer processed?
Payments can be sent one of three ways, Electronically (ACH), Corporate Check (BillPayer Co. check), or Laser Draft Check (check drawn off customers account). When payments are entered, you are required to enter the due date or a prior date. The payment is sent before that date, depending on the payment method, so as to arrive on or before the due date. You are not debited until the due date if the payment is sent electronically or by corporate check. If the payment is sent via laser draft, you are debited when the check clears and an image will be returned in your statements with the rest of your imaged checks.

How do I know what payment method will be used?
The BillPayer Co. may initially send a payment out by laser draft if it is a payee that does not match their directory. They may update the payment method after contacting the payee to see if there is an electronic option available. The payment method is not known since it is on a per relationship basis with each vendor and can change based on transaction limitations set by that vendor. If the payment method changes, it will still be sent to assure timely arrival. If a payment is sent electronically once, there is no guarantee future payments will continue to be sent electronically.

When entering a payment, what date do I enter?
You are asked to enter a due date when entering the payment. It is highly recommended that you enter an earlier date than the actual due date to allow sufficient time for payment processing after it is received by the payee. The payment should arrive on or before the date entered. If the date entered is a weekend or holiday, it will be changed to the previous business day to assure timely arrival. Our BillPayer provider does not recognize grace periods provided by payees, and does not take responsibility for fees arising from payments scheduled to arrive during the grace period.

Who do I contact if I have a payment discrepancy?
If a payment discrepancy occurs, you can send a message in Presidential's BillPayer system directly to Check Free, our BillPayer provider, or you can contact Presidential's Customer Service Center at 800-383-6266 and we will create a case with the Billpayer provider for you. A response is generally received within 3-business days after the initial sending date.

If I apply for BillPayer and do not use it. Will I be charged?
The BillPayer feature is free for Checking PLUS, Super, Special and Internet Checking customers only. If you have a Regular or Money Market Checking account, the monthly service fee will be charged even if it is not used.

I have had BillPayer in the past but have not used it for several months. Why can't I access it now?
If you have not used your BillPayer account for at least six months and you are unable to access it now; the account has most likely been deactivated for non-use. If you now intend to use the BillPayer System and would like to be reactivated, please call Customer Service at 800-383-6266.

How do I make my opening deposit?
You can make deposits in the following ways:

1. By transferring money from an existing Presidential account

2. Presidential Bank Attn: Operations Teller 4520 East West Highway Bethesda, MD 20814

   By mailing us a check (Please make the check payable to yourself, and write on the back of the check your account number and the "For Deposit Only")
3. By transferring money from an account at another bank via wire transfer. (Note: Your bank may charge you a fee for this transaction. Prior approval by Presidential is required.)

What are the penalties for early withdrawal?
Please refer to our Account Portfolio for Penalty details.

What's going to happen when my CD matures?
Your CD is set up to automatically renew without you doing anything. You will receive a reminder notice one month before maturity that will outline your options and provide information on how you can receive your funds. You can view your certificate information online at any time. (Maturity notices are not mailed for 30 day CD’s.) You may also opt to receive a CD Email Maturity notice for CDs greater than 30 day terms. In order to do so, please contact Presidential's Customer Service Center at 800-383-6266 or mail us a written request and include an email address where you would like to receive notice.

Presidential requires a written request to close your CD. Please include specific mailing or wire instructions and your signature. Please mail your request to:

How long of a grace period after automatic renewal do I have to change my mind?
You have seven calendar days (1 day on a 30 day CD) to either withdraw your funds without penalty or add funds to your CD.

How do I withdraw the monthly interest from my CD?
There are a number of options to withdraw the interest from our Certificate. You may request a monthly interest check, transfer the interest to another Presidential account, or send an interest check to an account at another institution. Please contact us if you would like additional information. For existing accounts, you may send us your request in writing as long as it is accompanied by your signature. If you would like to have your interest deposited in an account at another institution, please be sure to include the name of the institution, account holder's name, account number, and ABA routing number. Your interest will be mailed to the receiving institution on the first business day of each month.

What does FDIC insurance cover?
Covered: FDIC insurance protects deposits in savings, checking, NOW accounts, CD's as well as cashier's checks and outstanding drafts drawn on deposit accounts. In addition, some letters of credit and travelers checks for which an insured depository institution is primarily liable also are insured when issued in exchange for money or its equivalent, or for a charge against a deposit account.

Not covered: Securities, mutual funds, annuities and similar types of investments are not covered. Treasury securities purchased by an insured institution on a customer's behalf or held for safekeeping.

How much coverage does each depositor have?
At least $250,000 per ownership category for interest bearing accounts. Deposit accounts maintained in different legal ownership categories (such as individual or joint accounts) are insured separately. All accounts in each category in any one institution are added together and generally insured up to $250,000. Much more may be available depending on how your deposit accounts are structured. The most common categories are:

• individual ownership
• joint ownership
• testamentary (or "payable-on-death") accounts

Non-interest bearing accounts are fully insured regardless of the amount through December 31, 2012. Separate coverage also is available for funds held for retirement purposes such as IRA's, pension and profit sharing plans.

Are deposits in separate institutions grouped together for insurance purposes?
No. Deposits in different institutions are insured separately. However, if an institution has one or more branches, the main office and all branch offices are considered to be one institution, even if the offices are in different states.

How much do I pay for FDIC coverage?
Unlike other forms of insurance, you do not pay premiums for deposit insurance. Instead, premiums for this service are paid for by FDIC assessments on the banks offering the coverage. For additional information visit the FDIC web site.

Can I deposit foreign checks at Presidential Bank?
Yes, you can deposit foreign checks at Presidential Bank; however, the checks must be sent for collection, even if in US Dollars, before credit is passed to your account. Collection of a foreign check can take from 3-business days to several weeks, depending on the bank of origin.

Are there fees for foreign collections?
There are fees for collecting on foreign checks. The fees can range from $20.00 for Canadian checks to as much as $55.00 or more for many other foreign countries. There may also be fees from the bank the checks are drawn on for the collection as well as any conversion fees from that bank if applicable. The fees vary, may be significant and cannot be determined in advance by Presidential Bank.

How do I initiate an outgoing wire from Presidential Bank?

Wires can be initiated via the Secure Forms tab within the "Additional Services" option in Personal Online Banking, in writing, or by fax (original Fax Authorization Form required to be on file prior to acceptance of faxed requests). Written instructions signed by the customer providing us with the receiving bank and final beneficiary information to credit must be mailed to:

View the Customer Wire Transfer Order Form.

Can I fax Wire Requests?
If you have completed and returned a Fax Authorization Form, to the branch your account was opened, you may fax all future wire requests to that branch. For the Bethesda branch and Internet Accounts, please fax the Customer Wire Transfer Order Form to 301-951-3582. View all other Branch Locations.

Can I Initiate a Request Online?
Yes, customers may submit Wire Transfer Orders via secure forms within Personal Online Banking in lieu of having a Fax Authorization on file. To place an order, customers log-in to Personal Online Banking, click on Additional Services, select Secure Forms and choose the Customer Wire Transfer Order. This opens a new page for customers to complete and submit.

What is Funds Transfer?
Funds transfer (Inter-Institutional Transfers) is a money movement tool available within Personal Online Banking that allows End Users to transfer funds between their Presidential Bank account and accounts in their own name at other Financial Institutions or brokerage houses.

Can I Transfer Funds to or from any financial or brokerage house?
Over 23,000 Financial Institutions and brokerage houses are presently participating.

How do I know if my other Financial Institutions are participating?
Upon the process to add your financial institution, a drop down list will allow you to search for your financial institution or you may enter the 9-digit ABA routing/transit number.

How does Funds Transfer work?
We process Electronic Funds Transfers (EFT) via the Automated Clearing House (ACH) secure network. This is the same network used by the Federal Reserve to clear checks between financial institutions. We submit a request to the ACH network to transfer funds between the accounts you've specified. ACH then uses its secure channels to complete the transaction. This procedure is very similar to the process employers use to create direct deposit of payroll, and that financial institutions use to carry out automated payments for loans or mortgages.

How much will the Funds Transfer service cost?
Please check the Limits and Fees page to review the fees associated with each type of service.

How will I know when a transfer is complete?
The Overview screen?s Funds Transfer Status section provides an up-to-date status report of all your funds transfer requests over the past 12 months. Each transfer request is displayed along with the date and status of the transaction. You should also be able to confirm the completion of the transaction with the Financial Institution four business days after your transaction request.

How much money can I transfer per transaction and per 30-day rolling period?
Please check your Limits and Fees page to review the limits associated with each service. You can also review your limits within the Funds Transfer Service before selecting the amount of the transfer and within the Help Menu under Funds Transfer.

Can I transfer funds into someone else's account?
Yes, but only with the POPmoney service.  Once in the External Transfer page, click on Pay Other People. POPmoney allows you to send money directly from your Presidential account to someone's email address, mobile number via text message, or another party's bank account. Likewise, you can receive money into your Presidential account via the same methods. Please check your Limits and Fees page for more details concerning the POPmoney service.

Can I use this service to transfer money between accounts at the same financial institution?
Not at this time; however, you can still make transfers at the same financial institution through your normal online banking service.

Can I transfer money internationally using the institutional fund transfer between my accounts?
No, this facility is still not available due to international legislation that varies across the nations.

Can I set up a funds transfer now to be executed at a future date?
Yes. The end user can now choose ?Schedule? as a service, which will allow them to input a date up to one year in the future to schedule a funds transfer.

What is the maximum number of transfers that can be setup as recurring transfers?
There is no limit on the number of transfers that can be setup as recurring transfers as long as they remain only up to one year in the future. As an example; if setting up weekly recurring transfers, up to 52 transfers can be scheduled in advance. However, these transfers are still subject to the Daily/Monthly limits.

Can I set up regularly recurring funds transfers?
Yes, you can set up transfers that automatically reoccur at various weekly and monthly intervals. Note: Recurring transfers are subject to both your Daily and Monthly Transfer Limits. For more information about your transfer limits, please visit the Limits and Fees page.

Can I get higher limits for Funds Transfer?
Exceptions are made on a case by case basis. To inquire or request higher limits, please contact Customer Service at 1-800-383-6266.

Enhanced Login Security

What is Enhanced Login Security?
In order to comply with regulatory guidelines, Enhanced Login Security is an online security feature that will provide you additional protection from fraud and identity theft. Enhanced Login Security helps prevent unauthorized access to your accounts and secure financial information.

Why do I need Enhanced Login Security?
Enhanced Login Security will allow us to authenticate you as the true owner of your account by recognizing not only your login credentials (Customer ID and Password) but also your computer or mobile device. If we don't recognize your computer or mobile device, you will be prompted to receive a one-time access code by email, text message, and/or recorded voice message, or we will request additional information that is known by only you. This will ensure authorized access.

How does Enhanced Login Security work?
Enhanced Login Security uses one-time access code technology to authenticate your computer or mobile device via email, text message, and/or a recorded vocal message. The one-time access code delivery options depend on the information you provide during Login Security Setup. The first time you try to access Online Banking, you will be prompted for Login Security Setup. You will have three options for receiving a one-time access code: email, text message, and/or a recorded vocal message.

For Step-by-Step instructions for adding security to your computer(s) and mobile device(s), see the Enhanced Login Security User Guide.

You will need to add extra security to each computer and mobile device you use for Online Banking and Mobile Banking. Whenever you login from a computer or mobile device on which extra security has been established, you will automatically have the additional protection and notice no difference in the way you login. However, if you login from a different computer or mobile device than those registered, you will be prompted to authenticate that device. Please note that if you use multiple browsers within the same computer or mobile device you will need to add extra security to each browser separately.

How do you recognize my computer?
When you add extra security to your computer or mobile device, a secure cookie will be placed on that machine. This secure cookie is unique and, when used in combination with your login information, creates a unique way to authenticate your device to the system. For every login attempt after you add extra security to one computer or mobile device, this secure cookie is validated along with the login credentials you normally enter. This secure cookie is only used by Presidential Bank to validate your identity and does not contain any personal information.

What will adding extra security protection do for me?
If someone were to get your login information and try to access your account from their computer or mobile device, having extra security protection will stop them from gaining access because they will not receive the one-time access code nor be able to answer questions of which only you know the correct answers.

What will happen if I remove extra security protection from this computer or mobile device?
If you want to remove extra security protection from a computer or mobile device, the secure cookie will be removed from the computer or mobile device you are currently logged into and all future logins from them will require a one-time access code or answers to questions only you know.

To remove extra security protection from a computer, login and select the Enhanced Login Security Options page within Online Banking, click the radio button that says "Remove extra security from this computer", and then click the submit button.

To remove extra security protection from a mobile device, login and click the link "Remove this phone as a safe device."

Can I login from multiple computers and browsers?
Yes, you can login from as many different computers and browsers as you like. If you login from a computer that you haven't added extra security to, you will be prompted for the one-time access code or asked for additional information so that we can verify that it's really you. If you provide this information correctly, you will have the option to add extra security to that computer, and avoid being asked for this extra information again.

Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

Can I still login to my account from anywhere?
Yes, this feature does not prevent you from logging in from any computer or mobile device. If we do not recognize the computer that you are using then we will simply utilize the one-time access code before allowing you access.

Why do I keep getting asked for extra information when I login from a computer that I have already added extra security to?
This is probably happening because the secure cookie is being deleted. This can happen if you delete cookies from your machine. This is a common method that spyware blocker software uses to remove potentially risky items from your computer or mobile device. These solutions typically remove ALL cookies as a precaution, even though very few cookies are actually security risks. In order to use this feature without being asked for additional information at each login, the secure cookie must stay within your computer or mobile device's browser. We recommend that you do not delete this cookie if you do not want to be asked for additional information at each login.

I share my computer or mobile device with someone that also uses Online Banking. Can both of us still login from the same computer or mobile device?
Yes. You can use the same computer or mobile device to login to your individual accounts safely. You will not be able to access each other's information. This is because your secure cookie is linked to only your login credentials. There is no limit as to how many secure cookies can be installed on the same computer. Just remember to never share your credentials, i.e. Customer Number or Password, with anyone.

For Step-by-Step instructions for adding security to your computer(s) and mobile device(s), see the Enhanced Login Security User Guide.

How does Presidential protect you?
Keeping your online financial and personal information secure and confidential remains one of our top priorities. We ensure your privacy and security by offering technology and services designed by the brightest minds in the online banking industry. Learn more about Online Security and Enhanced Login Security.

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Presidential Bank reminds you that email@presidential.com is NOT a secure means of communication. Please refrain from including personal information such as account numbers, Tax ID/Social Security numbers, passwords, etc. We encourage you to maintain contact with us through our new Secure Email service, located within Personal Online Banking. Help us keep YOUR personal information PRIVATE!

email@presidential.com (General Inquiries) or Secure Email available through Personal Online Banking
© 1995 - 2012 Presidential Bank, FSB
last updated 11/09/2010 lmm
Member FDIC